☰ Security Networking Operational Support IT Lifecycles Customer Service Safety Coding Continuous Improvement
Lucas

Lucas Mancini

IT Professional

Palmer, MA

Professional Profile

Download Resume

Skills

Technical

  • Networking & Security: VLANs, Routing, Firewall Tools, Cloudflare Zero Trust, NGINX, Docker, AdGuard Home, DNS Management, Network Hardening, TCP/IP, VPN, DHCP, Zero Trust Architecture, Threat Management, Incident Response, Patch Management, Data Protection, Vulnerability Management, Encryption, Access Management, Security Assessments, Security Engineering, Network Security, Automation, Auditing, Security Policies

  • Cloud Platforms: AWS Educate (Foundations, Cloud 101, Cloud Ops, Networking, Security, Storage, Compute, Serverless, Databases)

  • Operating Systems: Windows, Linux, MacOS, iOS, Android

  • Software & Tools: SCCM, Active Directory, ServiceNow, Coupa, Bomgar, Airwatch, XWiki, HTML

  • Other: Technical Writing, Project Management, Documentation, Troubleshooting, Strong Communication

Accomplishments

Certifications & Training

  • ACMT (Apple Certified Mac Technician)

  • CompTIA A+ (expired 2021)

  • ServiceNow Administrative Fundamentals

  • OSHA-10

  • Cloud+ Training (AWS Fundamentals)

  • Ethical Hacking (coursework)

  • Switch/Router Essentials (CCNA coursework)

Professional

  • Implemented network infrastructure upgrades and assisted in transitioning fulfillment center networks to a production environment with zero downtime caused

  • Deployed TrueNAS SCALE with NGINX reverse proxy and Cloudflare Zero Trust tunnel for secure remote access to NAS and application services

  • Designed and executed Zero Trust architecture leveraging Cloudflare WARP, posture checks, and DNS-level protection for internal and external services

  • Completed Capture The Flag (CTF) cybersecurity challenges and developed incident response reporting as part of BS Cybersecurity coursework

Educational

  • Dean's List

  • 4.0 GPA

  • NSCS (National Honor Society)

  • Alpha Sigma Lambda

  • Phi Kappa Phi

Languages

English



📚 Continuous Improvement

These courses and projects showcase a dedication to continued learning and development, demonstrating a commitment to staying current, sharpening skills, and applying knowledge in real-world scenarios.

🎓 Courses Taken

  • 🖊️ Advanced Technical Writing
    Developed an automated Slack channel using Slack Bots and workflows to monitor the IT ticket queue. The solution alerted teams about high-impact incidents and SLA risks, improving responsiveness and customer service for Operations. #SlackIntegration #Automation
  • 🌩️ Cloud Technologies (Cloud+/AWS Fundamentals)
    Diagnosed and repaired a failing Excel macro critical to operational workflows. Conducted a deep code review, applied fixes, and restored functionality — increasing efficiency and enabling the Operations team to resume data processing without delays. #MacroFix #ProcessImprovement
  • 🧾Cybersecurity Process & Technology
    Designed and implemented a custom Slack workflow to streamline trouble ticket creation for Operations. The automation reduced manual entry and response time, improving reporting accuracy and user experience. #WorkflowAutomation #TicketEfficiency
  • 👨🏻‍💼 Cybersecurity for Leaders & Managers
    Created a self-service Wiki page for AMZL small sites, embedding guided workflows to help users resolve issues or escalate appropriately. The tool reduced support ticket volume while improving resolution speed and user satisfaction. #CyberLeadership #RiskGovernance
  • 👨🏻‍💻 Ethical Hacking
    Created a self-service Wiki page for AMZL small sites, embedding guided workflows to help users resolve issues or escalate appropriately. The tool reduced support ticket volume while improving resolution speed and user satisfaction. #EthicalHacking #OffensiveSecurity
  • ☑️ Ethics in Information Tech
    Created a self-service Wiki page for AMZL small sites, embedding guided workflows to help users resolve issues or escalate appropriately. The tool reduced support ticket volume while improving resolution speed and user satisfaction. #TechEthics #ResponsibleAI
  • 🌐 Fundamentals of Networking (Network+)
    Created a self-service Wiki page for AMZL small sites, embedding guided workflows to help users resolve issues or escalate appropriately. The tool reduced support ticket volume while improving resolution speed and user satisfaction. #NetworkingBasics #CompTIAPlus
  • 🕵🏼 Introduction to Research
    Created a self-service Wiki page for AMZL small sites, embedding guided workflows to help users resolve issues or escalate appropriately. The tool reduced support ticket volume while improving resolution speed and user satisfaction. #InfoLiteracy #AnalyticalThinking
  • AWS logo Mastering the AWS Cloud
    Created a self-service Wiki page for AMZL small sites, embedding guided workflows to help users resolve issues or escalate appropriately. The tool reduced support ticket volume while improving resolution speed and user satisfaction. #AWSCloud #CloudComputing
  • 🔒 Network Security
    Created a self-service Wiki page for AMZL small sites, embedding guided workflows to help users resolve issues or escalate appropriately. The tool reduced support ticket volume while improving resolution speed and user satisfaction. #NetworkDefense #CyberHygiene
  • ⭐ Success Skills for IT Careers
    Created a self-service Wiki page for AMZL small sites, embedding guided workflows to help users resolve issues or escalate appropriately. The tool reduced support ticket volume while improving resolution speed and user satisfaction. #ITCareerGrowth #TechSuccess
  • 🛜 Switch/Router Essentials (CCNA)
    Created a self-service Wiki page for AMZL small sites, embedding guided workflows to help users resolve issues or escalate appropriately. The tool reduced support ticket volume while improving resolution speed and user satisfaction. #CiscoTraining #CCNAPrep
  • 🔍 Threat Management & Vulnerability Assessment
    Created a self-service Wiki page for AMZL small sites, embedding guided workflows to help users resolve issues or escalate appropriately. The tool reduced support ticket volume while improving resolution speed and user satisfaction. #ThreatIntel #VulnerabilityManagement

🎯 Trainings

  • 🍎 Apple Certified Macintosh Technician (ACMT)
    Supported the FFN migration as part of a cross-functional Tiger Team. Assisted in transitioning the site’s legacy Layer 2 topology to the FFN design, ensuring connectivity was maintained and secure routing protocols were adopted without operational disruption. #FacilitySafety #CovidMitigation
  • AWS Services AWS Educate Introduction to Cloud 101
    Led a small team through the migration of assigned IDFs, executing physical changes, validating uplinks, and running network command workflows to confirm post-migration FFN functionality. Demonstrated leadership in applying new standards to edge devices while maintaining link integrity and minimizing risk during cutover. ##CloudFundamentals #ITLeadership
  • AWS Services AWS Academy Graduate - AWS Academy Cloud Foundations
    Oversaw core migration operations in the MDF room, managing critical network backbone devices. Ensured configuration accuracy and topology alignment with FFN standards. Directed the team through verification tasks and escalated as needed to ensure a secure and seamless transition to the new fabric-based design. #AWSAcademy #CloudMigration
  • AWS Services AWS Educate Getting Started with Cloud Ops
    Oversaw core migration operations in the MDF room, managing critical network backbone devices. Ensured configuration accuracy and topology alignment with FFN standards. Directed the team through verification tasks and escalated as needed to ensure a secure and seamless transition to the new fabric-based design. #CloudOperations #InfrastructureManagement
  • AWS Services AWS Educate Getting Started with Compute
    Oversaw core migration operations in the MDF room, managing critical network backbone devices. Ensured configuration accuracy and topology alignment with FFN standards. Directed the team through verification tasks and escalated as needed to ensure a secure and seamless transition to the new fabric-based design. #CloudCompute #EC2Basics
  • AWS Services AWS Educate Getting Started with Databases
    Oversaw core migration operations in the MDF room, managing critical network backbone devices. Ensured configuration accuracy and topology alignment with FFN standards. Directed the team through verification tasks and escalated as needed to ensure a secure and seamless transition to the new fabric-based design. #CloudDatabases #RDSinAWS
  • AWS Services AWS Educate Getting Started with Networking
    Oversaw core migration operations in the MDF room, managing critical network backbone devices. Ensured configuration accuracy and topology alignment with FFN standards. Directed the team through verification tasks and escalated as needed to ensure a secure and seamless transition to the new fabric-based design. #AWSNetworking #CloudConnectivity
  • AWS Services AWS Educate Getting Started with Security
    Oversaw core migration operations in the MDF room, managing critical network backbone devices. Ensured configuration accuracy and topology alignment with FFN standards. Directed the team through verification tasks and escalated as needed to ensure a secure and seamless transition to the new fabric-based design. #CloudSecurity #SecureArchitecture
  • AWS Services AWS Educate Getting Started with Serverless
    Oversaw core migration operations in the MDF room, managing critical network backbone devices. Ensured configuration accuracy and topology alignment with FFN standards. Directed the team through verification tasks and escalated as needed to ensure a secure and seamless transition to the new fabric-based design. #ServerlessTech #LambdaFunctions
  • AWS Services AWS Educate Getting Started with Storage
    Oversaw core migration operations in the MDF room, managing critical network backbone devices. Ensured configuration accuracy and topology alignment with FFN standards. Directed the team through verification tasks and escalated as needed to ensure a secure and seamless transition to the new fabric-based design. #CloudStorage #S3Essentials