☰ Security Networking Operational Support IT Lifecycles Customer Service Safety Coding Continuous Improvement
Lucas

Lucas Mancini

IT Professional

Palmer, MA

Professional Profile

Download Resume

Skills

Technical

  • Networking & Security: VLANs, Routing, Firewall Tools, Cloudflare Zero Trust, NGINX, Docker, AdGuard Home, DNS Management, Network Hardening, TCP/IP, VPN, DHCP, Zero Trust Architecture, Threat Management, Incident Response, Patch Management, Data Protection, Vulnerability Management, Encryption, Access Management, Security Assessments, Security Engineering, Network Security, Automation, Auditing, Security Policies

  • Cloud Platforms: AWS Educate (Foundations, Cloud 101, Cloud Ops, Networking, Security, Storage, Compute, Serverless, Databases)

  • Operating Systems: Windows, Linux, MacOS, iOS, Android

  • Software & Tools: SCCM, Active Directory, ServiceNow, Coupa, Bomgar, Airwatch, XWiki, HTML

  • Other: Technical Writing, Project Management, Documentation, Troubleshooting, Strong Communication

Accomplishments

Certifications & Training

  • ACMT (Apple Certified Mac Technician)

  • CompTIA A+ (expired 2021)

  • ServiceNow Administrative Fundamentals

  • OSHA-10

  • Cloud+ Training (AWS Fundamentals)

  • Ethical Hacking (coursework)

  • Switch/Router Essentials (CCNA coursework)

Professional

  • Implemented network infrastructure upgrades and assisted in transitioning fulfillment center networks to a production environment with zero downtime caused

  • Deployed TrueNAS SCALE with NGINX reverse proxy and Cloudflare Zero Trust tunnel for secure remote access to NAS and application services

  • Designed and executed Zero Trust architecture leveraging Cloudflare WARP, posture checks, and DNS-level protection for internal and external services

  • Completed Capture The Flag (CTF) cybersecurity challenges and developed incident response reporting as part of BS Cybersecurity coursework

Educational

  • Dean's List

  • 4.0 GPA

  • NSCS (National Honor Society)

  • Alpha Sigma Lambda

  • Phi Kappa Phi

Languages

English



Customer Service

Results-driven IT and customer service professional with 8+ years of experience across retail, educational, and technical environments. Demonstrated expertise in visual merchandising, inventory control, and customer relationship building. Recognized for strong communication skills, adaptability, and a collaborative, solutions-focused mindset.

Professional Experience

Electronics Customer Service Lead/Visual Merchandiser
Kmart
Jul 2007 - Sep 2015

  • Delivered "World Class" service exceeding customer expectations and driving loyalty.

  • Designed and implemented feature displays to increase product visibility and sales.

  • Maintained pricing accuracy and unit integrity, optimizing inventory control.

  • Built strong customer relationships contributing to repeat business and revenue growth.

  • Minimized waste through diligent stock management practices.

After-School Coordinator & Activity Leader
Cougar's Den Learning Center
Mar 2015 - Jun 2015

  • Designed and implemented engaging after-school enrichment activities supporting academic growth.

  • Fostered a positive and inclusive environment encouraging student participation.

  • Managed program schedules and resources to deliver a variety of student-centered activities.

  • Cultivated collaborative relationships with students, parents, and staff.

  • Prioritized tasks effectively to ensure smooth program delivery and success.