☰ Security Networking Operational Support IT Lifecycles Customer Service Safety Coding Continuous Improvement
Lucas

Lucas Mancini

IT Professional

Palmer, MA

Professional Profile

Download Resume

Skills

Technical

  • Networking & Security: VLANs, Routing, Firewall Tools, Cloudflare Zero Trust, NGINX, Docker, AdGuard Home, DNS Management, Network Hardening, TCP/IP, VPN, DHCP, Zero Trust Architecture, Threat Management, Incident Response, Patch Management, Data Protection, Vulnerability Management, Encryption, Access Management, Security Assessments, Security Engineering, Network Security, Automation, Auditing, Security Policies

  • Cloud Platforms: AWS Educate (Foundations, Cloud 101, Cloud Ops, Networking, Security, Storage, Compute, Serverless, Databases)

  • Operating Systems: Windows, Linux, MacOS, iOS, Android

  • Software & Tools: SCCM, Active Directory, ServiceNow, Coupa, Bomgar, Airwatch, XWiki, HTML

  • Other: Technical Writing, Project Management, Documentation, Troubleshooting, Strong Communication

Accomplishments

Certifications & Training

  • ACMT (Apple Certified Mac Technician)

  • CompTIA A+ (expired 2021)

  • ServiceNow Administrative Fundamentals

  • OSHA-10

  • Cloud+ Training (AWS Fundamentals)

  • Ethical Hacking (coursework)

  • Switch/Router Essentials (CCNA coursework)

Professional

  • Implemented network infrastructure upgrades and assisted in transitioning fulfillment center networks to a production environment with zero downtime caused

  • Deployed TrueNAS SCALE with NGINX reverse proxy and Cloudflare Zero Trust tunnel for secure remote access to NAS and application services

  • Designed and executed Zero Trust architecture leveraging Cloudflare WARP, posture checks, and DNS-level protection for internal and external services

  • Completed Capture The Flag (CTF) cybersecurity challenges and developed incident response reporting as part of BS Cybersecurity coursework

Educational

  • Dean's List

  • 4.0 GPA

  • NSCS (National Honor Society)

  • Alpha Sigma Lambda

  • Phi Kappa Phi

Languages

English



🔧 Operational Impacting & Improvements

These initiatives demonstrate practical enhancements to infrastructure, layout, and system configuration to increase productivity, workflow efficiency, and the reliability of operational environments.

🧠 Operational Efficiency & Workstation Improvements

  • Display & Productivity Station Deployment
    Collaborated with multiple teams to design and deploy workstation setups using wireless keyboard/mouse combinations and large TV displays across several departments. These “flow desks” improved visibility into live operations, enabling real-time monitoring and enhancing productivity, situational awareness, and decision-making on the operations floor. #WorkstationDeployment #FlowDesks
  • Decant Station Retrofit
    Reconfigured an underutilized station area by implementing a new equipment layout tailored to evolving operational needs. The retrofit improved process flow efficiency, reduced congestion, and helped streamline daily workflows for increased throughput. #LayoutOptimization #ProcessImprovement
  • AREdge Migration & System Upgrade
    Led the planning and rollout of AREdge migrations across hundreds of stations at multiple Amazon facilities. The upgrade connected devices to AWS services and introduced automated certificate deployment, significantly improving station reliability, security compliance, and operational performance. #AREdge #SystemUpgrade

🚨 High-Impact Incident Response

This section highlights rapid responses to major outages and critical failures, showcasing cross-team collaboration, troubleshooting, and fast recovery efforts to minimize operational impact.

🧯 Incident Response & Infrastructure Recovery

  • CrowdStrike Outage
    Responded rapidly to widespread camera server outages caused by the CrowdStrike update failure. Applied emergency driver fixes across multiple sites to resolve Windows Blue Screen issues, restoring full server functionality and critical surveillance coverage with minimal downtime. #OutageRecovery #CrowdStrike
  • Amazon Robotics Floor
    Led response efforts during multiple high-impact incidents involving Amazon Robotics (AR) station and drive malfunctions. Investigated and escalated issues promptly, collaborating with cross-functional teams to restore operational continuity and prevent downstream impact to fulfillment operations and customer delivery timelines. #RoboticsSupport #IncidentResponse