☰ Security Networking Operational Support IT Lifecycles Customer Service Safety Coding Continuous Improvement
Lucas

Lucas Mancini

IT Professional

Palmer, MA

Professional Profile

Download Resume

Skills

Technical

  • Networking & Security: VLANs, Routing, Firewall Tools, Cloudflare Zero Trust, NGINX, Docker, AdGuard Home, DNS Management, Network Hardening, TCP/IP, VPN, DHCP, Zero Trust Architecture, Threat Management, Incident Response, Patch Management, Data Protection, Vulnerability Management, Encryption, Access Management, Security Assessments, Security Engineering, Network Security, Automation, Auditing, Security Policies

  • Cloud Platforms: AWS Educate (Foundations, Cloud 101, Cloud Ops, Networking, Security, Storage, Compute, Serverless, Databases)

  • Operating Systems: Windows, Linux, MacOS, iOS, Android

  • Software & Tools: SCCM, Active Directory, ServiceNow, Coupa, Bomgar, Airwatch, XWiki, HTML

  • Other: Technical Writing, Project Management, Documentation, Troubleshooting, Strong Communication

Accomplishments

Certifications & Training

  • ACMT (Apple Certified Mac Technician)

  • CompTIA A+ (expired 2021)

  • ServiceNow Administrative Fundamentals

  • OSHA-10

  • Cloud+ Training (AWS Fundamentals)

  • Ethical Hacking (coursework)

  • Switch/Router Essentials (CCNA coursework)

Professional

  • Implemented network infrastructure upgrades and assisted in transitioning fulfillment center networks to a production environment with zero downtime caused

  • Deployed TrueNAS SCALE with NGINX reverse proxy and Cloudflare Zero Trust tunnel for secure remote access to NAS and application services

  • Designed and executed Zero Trust architecture leveraging Cloudflare WARP, posture checks, and DNS-level protection for internal and external services

  • Completed Capture The Flag (CTF) cybersecurity challenges and developed incident response reporting as part of BS Cybersecurity coursework

Educational

  • Dean's List

  • 4.0 GPA

  • NSCS (National Honor Society)

  • Alpha Sigma Lambda

  • Phi Kappa Phi

Languages

English



🔁 IT Lifecycles & Asset Management

These projects demonstrate hands-on execution and leadership across the full device lifecycle — from deployment and upgrades to decommissions and infrastructure standardization.

🛠️ Hardware Refresh & Deployment

  • TC55 Mobile Devices
    Consolidated and recorded TC55 inventory for liquidation; replaced aging devices and redeployed updated hardware across departments. #AssetLifecycle #MobileDeviceSupport
  • Dell Thin Clients
    Repaired and upgraded Dell thin clients with new Wi-Fi cards and OS images; integrated with inventory and monitoring tools for pre-peak operations. #HardwareRepair #Imaging
  • Kindle Upgrade Rollout
    Replaced legacy Kindles with Kayak models; coordinated with Operations, scheduled rollouts, and handled provisioning and recycling. #DeviceRefresh #OperationalSupport
  • Console Server Upgrade
    Upgraded to the latest console server model, ensuring stable access to network infrastructure for critical incident response. #InfrastructureSupport #ConsoleAccess
  • UPS Replacement
    Replaced outdated UPS units and batteries in IDFs to improve site power resilience and eliminate risk from failing hardware. #PowerRedundancy #RiskMitigation
  • ATS/PDU Upgrade
    Modernized power infrastructure by replacing PDUs and ATS units to meet evolving MDF demands. #PowerUpgrade #FacilityInfrastructure
  • Polycom IP Phone Deployment
    Mentored technician through replacement and configuration of Polycom phones; supported project ownership and skill development. #Mentorship #VoiceInfrastructure
  • Commodity to Cisco Switches (BDL2/BDL3)
    Replaced legacy Broadcom switches with Cisco hardware across IDFs and Robotics stations, enhancing network security and reliability. #NetworkUpgrade #SwitchMigration
  • VBI Device Upgrade
    Upgraded VBI devices and OS, restoring full functionality and saving ~$127K/month in potential losses. #SystemUpgrade #CostAvoidance
  • Demarc Redundancy Implementation
    Installed UPS failover solutions and added network monitoring for critical WAN devices. #Failover #CriticalNetwork
  • Milestone Server Infrastructure Overhaul
    Replaced ZT servers with HP units; deployed advanced monitoring, backups, and CI/CD pipeline for a resilient, scalable architecture. #ServerInfrastructure #HighAvailability
  • Security Camera System Refresh
    Coordinated vendor efforts to replace 600+ cameras across site to improve safety and reliability for LP and safety teams. #SecuritySystems #VendorCoordination