Lucas Mancini
IT Professional
Palmer, MA
Skills
Technical
- Networking & Security: VLANs, Routing, Firewall Tools, Cloudflare Zero Trust, NGINX, Docker, AdGuard Home, DNS Management, Network Hardening, TCP/IP, VPN, DHCP, Zero Trust Architecture, Threat Management, Incident Response, Patch Management, Data Protection, Vulnerability Management, Encryption, Access Management, Security Assessments, Security Engineering, Network Security, Automation, Auditing, Security Policies
- Cloud Platforms: AWS Educate (Foundations, Cloud 101, Cloud Ops, Networking, Security, Storage, Compute, Serverless, Databases)
- Operating Systems: Windows, Linux, MacOS, iOS, Android
- Software & Tools: SCCM, Active Directory, ServiceNow, Coupa, Bomgar, Airwatch, XWiki, HTML
- Other: Technical Writing, Project Management, Documentation, Troubleshooting, Strong Communication
Accomplishments
Certifications & Training
- ACMT (Apple Certified Mac Technician)
- CompTIA A+ (expired 2021)
- ServiceNow Administrative Fundamentals
- OSHA-10
- Cloud+ Training (AWS Fundamentals)
- Ethical Hacking (coursework)
- Switch/Router Essentials (CCNA coursework)
Professional
- Implemented network infrastructure upgrades and assisted in transitioning fulfillment center networks to a production environment with zero downtime caused
- Deployed TrueNAS SCALE with NGINX reverse proxy and Cloudflare Zero Trust tunnel for secure remote access to NAS and application services
- Designed and executed Zero Trust architecture leveraging Cloudflare WARP, posture checks, and DNS-level protection for internal and external services
- Completed Capture The Flag (CTF) cybersecurity challenges and developed incident response reporting as part of BS Cybersecurity coursework
Educational
- Dean's List
- 4.0 GPA
- NSCS (National Honor Society)
- Alpha Sigma Lambda
- Phi Kappa Phi
Languages
English
⚙️ Metrics & Automation
These projects showcase automation solutions and workflow enhancements designed to improve efficiency, visibility, and responsiveness across support and operations environments.
🖥️ Process Automation & Technical Efficiency
- Operations Excellence Slack Integration
Developed an automated Slack channel using Slack Bots and workflows to monitor the IT ticket queue. The solution alerted teams about high-impact incidents and SLA risks, improving responsiveness and customer service for Operations. #SlackIntegration #Automation - Excel Macro Debug & Restoration
Diagnosed and repaired a failing Excel macro critical to operational workflows. Conducted a deep code review, applied fixes, and restored functionality — increasing efficiency and enabling the Operations team to resume data processing without delays. #MacroFix #ProcessImprovement - Automated Ticket Workflow via Slack
Designed and implemented a custom Slack workflow to streamline trouble ticket creation for Operations. The automation reduced manual entry and response time, improving reporting accuracy and user experience. #WorkflowAutomation #TicketEfficiency - AMZL Small Site Wiki Automation
Created a self-service Wiki page for AMZL small sites, embedding guided workflows to help users resolve issues or escalate appropriately. The tool reduced support ticket volume while improving resolution speed and user satisfaction. #SelfServiceTools #KnowledgeAutomation
🔗 Site & Documentation Design
These projects showcase automation solutions and workflow enhancements designed to improve efficiency, visibility, and responsiveness across support and operations environments.
🔗 Web and Wiki Design & Documentation
- Website and Xwiki Creation
Created websites including this one as well Xwiki documents, utilizing HMTL, CSS and javascript with the help of AI tools. #WebsiteDevelopment #ArtificialIntelligence
🎮 Guess My Number – Python Game
This game challenges users to guess a randomly selected number between 1 and 20. A fun way to practice conditionals and input handling in Python.#Scripting&Automation #SoftwareDevelopment